Legal Notice, Privacy Policy, Cookies and Cancellation

This Data Privacy Policy document is part of the Legal Notice where the General Conditions of use are established. The access and navigation on the site, or using the services thereof imply the acceptance of these General Conditions (and therefore of the Privacy Policy and Cookie Policy). Please read them carefully.

Your privacy is important to us as any term can be something technical we are at your disposal for any questions you may have.

In this Privacy Policy we inform you about:

– Who is responsible for processing your data?
– Who can give us information?
– What information do we collect?
– Cookies
– How is the information used?
– How and where information is shared?
– Security of your data
– IP Addresses
– Your Rights and access to information
– Responsible for Privacy
– Changes to Privacy Policy

Who is responsible for processing your data?

All data provided by users in Hotel & Apartments Cons Da Garda will be stored and processed, both through electronic, computer and non-automated means, declared to the Spanish Data Protection Agency ( files, with the responsible for these files:

Hotel and Apartments Cons Da Garda (hereinafter CONSDAGARDA) with tax residence in Area 33, San Vicente de O Grove, Pontevedra, Zip Code 36988 (Spain).

Who can give us information?

By accessing our website, you state that you are of age according to your national law and that all data you provide, whether required to lend the service or information or additional data to complete your information and application are true and correct, that is, match your real situation. This data voluntarily provide to us and give us your consent for us to treat both computationally and non-automated manner, specified and legitimate purposes for CONSDAGARDA, not being used for incompatible or unauthorized purposes.

What information do we collect?

When sending a request for information, sign up for our communications system, access to our social media profiles, inquire and reserve our services (including procurement procedure) to access our Website Human / Employment Resources, do some comment / review in our user communication tools or simply contact CONSDAGARDA, we ask you to provide us with a series of data and personal information such as your name, address, email, telephone contact, and data economic management payment gateway bookings in our reserves. These data we request to be processed by CONSDAGARDA, will always be adequate, relevant and not excessive to your request for information, service and / or reservations you make with us.

What information do we collect?

The data requested through our forms are data that may be required to be completed, to provide service and / or information you request us and voluntarily provided data to provide a more detailed response or a more personalized service.

In case you do not provide us with data that are considered mandatory (to be identified with *), we can not respond to your requests and / or completion of the process of booking our services.


Access to this Web may imply the use of cookies. Cookies are small pieces of information that are stored on the browser used by each user for the server to remember certain information and which can only be read by the server by which they were installed. In general, cookies have a limited duration in terms of time. No cookie allows to contact with the user’s phone number, his e-mail or any other means of contact. No cookie can extract information from the hard disk of the user or steal personal information. Those users who do not want to receive cookies or who wish to be informed where they are stored can set their browser to that effect.

How is the information used?

CONSDAGARDA will use the information you provide to us for the following purposes:

a) Manage and process and formalize the payment through tools / pasaleras secure payment (https), your bookings CONSDAGARDA as well as access your booking online.
b) Manage and process additional tourist services reservations, typical of CONSDAGARDA providers or third parties through, according to requests that you make us.
c) Manage and register as a user in our information system, in our system of informational and promotional communications from Hotel Cons Da Garda and subscribe to our newsletters.
d) To receive and respond to inquiries and requests for information which we you make / send via the contact means that are available on our website.
e) In the event that you access our portal Human / Employment Resources, data voluntarily provided will be used to process your registered user and the information on your resume. We inform you that you can only modify the data you provide us once after the first 6 months from your registered user on the system of Human Resources / Employment Resources CONSDAGARDA.

By sending a form, you are providing us informed and professional consent, conscious and explicit treatment of the data provided by CONSDAGARDA and the transfer of data to Hotels backup object, to companies providing tourist services special, organizations and administrations insofar as necessary to carry out actions or services contracted / requested by the user.

How and where information is shared?

CONSDAGARDA informative, expressly, that in cases where you hire or agency complete a reservation within proceed to give your data to the hotels where you will stay for the proper provision of services have acquired; Also, we communicate your data to providers of optional tourist services you purchase / reserves, who will be obliged to use your data solely to comply with the contract. In the case of reservations of our resorts and hotels outside of the EU, we inform you prior express the international transfer of your data to the state manner, in accordance with the provisions of Directive 95/46 / EU and the provisions Article 34 of Law 15/1999, of December 13, Protection of Personal Data, which consent and authorize us to make to the proper management of the services and products that you purchased / reserved.

We also expressly informed that in the case of reservation and payment processing through our security gateways, your data will be communicated to our bank to manage the collection / payment of the contracted services.
It also expressly, aware and bestow so your consent for us to communicate your identification data and contact companies that make up the Hotel Group Cons da Garda in order that they can contact you and refer you informative communications, promotional, news and events that may be of interest.

Your data security

CONSDAGARDA gives great importance to the security of all personally identifiable information of our customers. Unfortunately, the transmission of information via the internet is not completely secure; therefore, we make efforts and allocate resources to improve every day and that our capabilities that we offer you safer.
Once we have received your information, we have implemented security measures to ensure access, confidentiality, integrity and avoid any loss, misuse and / or alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to user information.

IP addresses

We may collect information about your computer, including the case, your IP address, operating system and browser type, for system administration and to give you more personalized to your connection point and tastes information. This is statistical data about browsing activities and patterns of our users, and does not identify any individual.
Your Rights and access to information
According to Community legislation (Directive 95/46 / EU) and Spanish (Law 15/1999, of December 13) you can exercise the following personal rights, irrefutably proving your identity, either through electronic means (in the case of newsletters, email) or through written communication addressed to our Privacy Officer.

Your rights are:

a) The right to revoke your consent and ask us not to process your personal data for marketing purposes or to send communications via email, SMS messages and Newsletters.
b) Right of access to the information we have concerning your person, specifying the purposes of treatment we do and communications we have made to third administrations and companies, either because they are authorized by law or as necessary to the provision of service you have asked us, well given your consent.
c) Right of rectification of your data, which will update and will update the information and data available as the information you provide us.
d) The right to cancel your data, after fulfilling the legal retention periods set by the implementing legislation.
e) Right to oppose any activity that perform processing of data collected through the revocation of your authorization / consent.
The forms you will find a series of check boxes that are not pre-labeled through which you grant consent to treat the data or expressly authorize us to yield to other companies your information. Thus, you have the right to dispose of your personal information and data and can decide whether or not you grant your consent.
Our Sites may contain links to and from other websites, either of our partners, partners, affiliates, advertisers, among others. If you access these pages, be aware that you may find data or personal information requested therein. Therefore, we inform you that when you visit these pages you visit their privacy policies.

Privacy Officer

At any time we will be able to request, totally free, either by letter or through email, exercise your rights and should incorporate into your photocopy request your DNI / NIE / passport, since it is a personal right.
Your application must send to our Privacy Officer at the address below or by email:
Hotel & Apartmentos Cons Da Garda
Area 33, San Vicente de O Grove, Pontevedra
Zip Code 36988 (Spain)

Changes to Privacy Policy

Occasionally we may modify or adapt our Privacy Policy and Treatment of Personal Data. We recommend you to visit every time you browse through the site in order to always be informed prior to any data you can give us.

Cancellation Policy

The Cancellation Policy of the Hotel & Apartments Cons da Garda implies expenses corresponding to the reservations that are canceled in any of the seasons. If the cancellation occurs more than 7 days before the effective arrival of the client, the first night will be charged. If cancellation occurs within a period of 6 nights or less, 2 nights will be charged. This policy is equally applicable to all those clients who, once lodged, decides to advance their departure for whatever reason and is valid for both travel agency and direct clients. In case you do not show up for your reservation, the full amount would be charged without the possibility of a refund. The amount charged in case of cancellation (1 or 2 nights) is not lost, a voucher is automatically generated for the same charged amount that can be exchanged in a future stay, before the end of the year. If you reactivate your reservation in a different season than the one charged, the supplement will be charged until the price of the new season is equal.